FREQUENTLY ASKED QUESTIONS
ORDERING & DELIVERY
Where do you ship?
We currently deliver exclusively within Amman. Delivery is complimentary, and most in-stock orders arrive within 1–3 business days.
How long does delivery take?
Within Jordan, most orders arrive in 1–3 business days. Bespoke commissions and rings being made to size will add crafting time before shipment, we confirm timing when you order.
SIZING & CUSTOMIZATION
How do I find my ring size?
See our Ring Size Guide for at-home measurement methods. Every Izmirian ring is made or adjusted to your size at our Amman atelier when you order, simply tell us your size in the order notes or send us a message after ordering.
Can rings be resized after delivery?
Yes. As part of our Lifetime Aftercare, we offer complimentary resizing on any Izmirian ring within the first year of purchase, and at-cost resizing thereafter.
Do you create bespoke pieces?
Yes, bespoke design has been at the heart of Izmirian since 1983. Learn how a commission works or contact us with your idea, inspiration images, or stones you'd like set.
EXCHANGES & AFTERCARE
What is your exchange and refund policy?
Refunds are available within 7 days of purchase for items in original, unmodified condition with the original invoice. Diamond jewellery may be exchanged within 30 days toward an item of equal or greater value. Solitaire diamonds carry an upgrade privilege at any time. See our full Exchange, Value Review & Repair Policies.
Are bespoke and engraved pieces returnable?
Bespoke commissions, engraved, resized, or otherwise customized pieces are final sale, except in the case of a manufacturing defect.
Do you offer cleaning & polishing?
Yes. Professional cleaning and inspection are complimentary for life on any Izmirian piece. We recommend at least twice annually. Visit our atelier on Shatt Al-Arab Street in Amman.
Do you offer jewellery repairs?
Yes. Our atelier can assess selected Izmirian Jewellery pieces for repair, maintenance, polishing, or other after-sales services. Please contact our team so we can evaluate your piece.
How should I care for my jewellery at home?
We recommend storing each piece separately in its original packaging, avoiding direct contact with perfumes, lotions, chemicals, and harsh cleaning products, and removing jewellery before swimming, exercising, or sleeping where appropriate. See our Jewellery Care & Cleaning section
AUTHENTICITY & MATERIALS
Are your diamonds certified?
Qualifying solitaires and larger diamonds are accompanied by an independent grading certificate from a recognized laboratory such as GIA, IGI, or HRD, and every Izmirian piece is backed by our own certificate of authenticity. Grading certificates are included with the order.
What gold purity do you use?
Standard pieces are crafted in 18-karat gold (yellow, white, or rose).
CONTACT
How can I contact Izmirian Jewellery?
For product enquiries, sizing assistance, delivery questions, repairs, or any other support, please contact our team directly through the contact details provided on our website.
Where can I find Izmirian Jewellery?
You can Visit us at Izmirian Jewellery in Amman, Jordan, at our main location. Visit our atelier at Um Uthaina, Shatt Al-Arab Street, Amman. Call +962 6 556 1603.